I BRING TO YOUR ATTENTION THAT I HAD BOUGHT 2 LENOVO MOBILE  OF SAME MODEL ,ORDER NO.-18023563034,AND C WHEN I RECD THE PRODUCT IT HAD A SINGLE BILL WITH ONE ORDER ID AND TWO SUB ORDER ID AND 4 IMEI NUMBER IN A SEQUENCE WHICH MADE IT IMPOSSIBLE TO TRACE  WHICH MOBILES  IMEI NUMBER WAS AGAINST WHICH SUB ORDER ID, ONE OF THE MOBILE HAD A ISSUE , IT WAS DEFECTIVE AS THE MICROPHONE WAS NOT WORKING, AS I DIDNT KNEW THE SUB ORDER ID IT I RAISED A COMPLAIN  FOR EXCHANGE AND THE MOBILE WAS TAKEN BACK FROM YOUR END, THEN I WAS GIVEN TO UNDERSTAND THAT THE MOBILE IMEI  RETURNED WAS NOT MATCHING THE SUB ORDER ID THEY RETURNED THE PRODUCT IN SAME DEFECTIVE CONDITION, I RAISED A NEW COMPLAIN AND I GOT A MESSAGE THAT U TRIED CALLING ME BUT IT WAS UNANSWERED WHICH WAS NOT RIGHT AS ONLY ONCE I GOT A CALL FROM YOUR TECHNICIAN  AND I EXPLAINED THAT I AM NOT AVAILABLE  ON THAT DAY AND NEED TO BE CONTACTED IN NEAR DAY,WHICH NEVER HAPPENED, NOW I AM ATTACHING THE BILL COPY WHICH IS SELF EXPLANATORY THAT IT IS IMPOSSIBLE TO IDENTIFY THE SUB ORDER WITH IMEI, NOW WHEN I CALLED UP YOUR HELPLINE AGAIN ,YESTERDAY I WAS TOLD THAT YOUR TECHNICAL TEAM WILL CALL UP WITHIN 24 HOURS BUT NO ONE CALLED AND TODAY   YOUR SO CALLED HELPLINE TEAM SAID THAT THEY ARE UNABLE TO DO ANYTHING, NEEDLESS TO WRITE THAT IN BETWEEN I HAD CONSTANTLY UPDATED THE PROCEEDINGS TO YOU,THE CONFUSION BECAUSE IF YOUR BILLING MANNER ETC AND I WAS ASSURED THAT WILL BE TAKEN CARE OF, FEELING DISGUSTED THAT I BOUGHT A PRODUCT FROM SNAPDEAL FOR GIFTING , IF MY DEFECTIVE MOBILE IS NOT REPLACED WITHIN 2 DAYS THEN I WILL MOVE TO CONSUMER PROTECTION FORUM FOR JUSTICE.