How and where to file investor, consumer complaints

As an investor and at times as a consumer, you may be upset over a faulty product, mis-selling, fraud or deficiency in service. Here are the steps you need to follow to redress your grievance.

Product/Service

Step 1. Contact the customer care. Get a complaint ID number for a possible follow-up. Step 2. If you don’t get a satisfactory answer, talk to the superviser. Maintain a log of calls. If talking doesn’t help, send an e-mail to the company. Step 3. Approach NGOs. The National Consumer Helpline (1800-11-4000) and CORE (www.core.nic.in) website are useful. Complain to the ombudsman.

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